Shipping & Returns Policy
Shipping Information
At Fauteuil Boutique, we ensure your exquisite handcrafted furniture arrives with the same care and precision we put into creating it.
Order Processing & Delivery
- Order Processing Time: 1-2 business days
- Shipping Methods:
- Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – €12.95
- Free Shipping: Via EMS (15-25 business days after dispatch) for orders over €50
- Shipping Regions: Worldwide (excluding some Asian and remote areas)
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
Our return policy reflects the same commitment to excellence that defines our Parisian craftsmanship.
Return Eligibility
- Items must be returned in original condition, unused with all tags attached
- Original packaging must be intact, protecting the chair as we do in our Paris workshop
- Return must be initiated within 15 days of receipt
- Proof of purchase is required
Non-Returnable Items:
- Fauteuils convertibles (due to their customized mechanism)
- Fauteuils d’enfant (for safety reasons)
Return Process
- Initiate Request: Contact our distinguished customer service at [email protected] or use the form below
- Receive Authorization: Our team will send return authorization within 48 hours
- Prepare Shipment: Carefully repackage the item as received, using original packaging if possible
- Ship: Send to: Fauteuil Boutique – Retours, 19 Rue Daunou, Paris, FR 10980
- Confirmation: We’ll notify you of refund/exchange status after inspection
Refund Details
Your refund will be processed with the same precision our artisans apply to their creations:
- Timing: 5-10 business days after receiving and inspecting returned item
- Method: Refunded via original payment method
- Shipping Fees: Initial shipping costs are non-refundable unless due to our error
Exchanges
To exchange for another of our distinguished creations:
- Follow standard return process
- Clearly indicate desired exchange item in your request
- Additional shipping charges will apply unless item is defective
We’ll process your exchange with the same attention we give to selecting our exceptional fabrics.
Contact Our Distinguished Customer Service
For any questions regarding our shipping or return policies:
- Email: [email protected]
- Hours: Monday-Friday, 9am-5pm (Paris time)
Return Request Template
Subject: Return Request – [Order Number]
Dear Customer Service,
I would like to initiate a return for the following item:
Order Number: [Insert]
Item: [Product Name/Model]
Reason for Return: [Optional]
I confirm the item is in its original condition with intact packaging. Please provide return instructions.
Sincerely,
[Your Name] [Your Email] [Your Phone Number]